Tuesday, July 3, 2012

Jenny Maids Review

First of all, if you are reading this to see if Jenny Maids (cleaning service located out of St. Catharine's, ON, Canada) is worth your time and money, please hear me loud and clear, NO. Put away your wallet and save yourself the stress.

I will be upfront. The purpose of this review is to deter anyone from using Jenny Maids, a service that is customer unfriendly. I want this review to negatively impact their business. Not because I am so spiteful I want them to go under. Rather, I want them to change their way of business to improve. However, if Jenny Maids continues to function how they presently operate, then in my humble opinion, they deserve to fold and file for bankrupcy.

History: Last fall (2011) I purchased three vouchers on Dealfind.com for 3 hours of Jenny Maids cleaning service (9 hours total) for $29 a piece or $87 total not including taxes or gratuties.

Secondly, I have NOTHING positive to say about this company. I will explain both short and the long of it. The short of it is that I have been trying to redeem my vouchers now for 2 months with no luck. Jenny Maids, please watch the movie The Rainmaker. It is about a lousy insurance company that initially denies all claims and keeps denying claims. They operate on the principal that the client will give up. No payout, equals full profit.

The long of it is it is my suspicion that Jenny Maids operates their vouchers on this principal. Jenny Maids, the client in The Rainmaker is that small percent chance of a client that does not give up, hires a lawyer and forces the insurance company into bankrupcy. At this time, I am not looking for a long legal battle over something as frivilous as having my home cleaned. On the other hand, I will not give up until I feel justice for my time and money is served.

People ask for their homes to be cleaned because they are looking to save time or because they need help. The main problem with Jenny Maids is they create more work. It is a battle to make an appointment to get one's home cleaned. Then, when they do not show up or cancel, one is left with all the housework that was counted on being done. Of course, one must also factor in the time spent to prepare for the cleaning.

I have made three appointments. Two which were cancelled minutes before the appointment time (the maids for our area had called in sick) and the third was a no show. I called after each of the first two appointments to reschedule and voice my frustration. In addition to these calls I sent emails. After repeated requests to speak with a manager or have one phone, I am still waiting.

The phone number on the vouchers does not even work. I initially had to Google them to find a different number to use. Once dialing this number one will NEVER get a person, just a machine. Jenny Maids calls one back, probably in hopes of not getting an answer. The circle continues in hope of the client giving up indefinitely.

Finally, here is an excerpt from my last email to Jenny Maids:

"I would like to reiterate, with emphasis, it is NOT okay:
-to cancel an appointment minutes beforehand, when services such as this require 24h cancellation notice from their clients
-to be under staffed
-to leave a family in need of help with cleaning unserviced, especially when I have made an appointment and already paid you for the service (people make plans around a clean home)
- to make more work for someone who has paid to have a service to lighten their load

I have two babies. I need help around the house. I was counting on this appointment today and your company let me down AGAIN.

I will once again attempt to speak with a real live person next week, which I was unsuccessful at this week. I am first dealing with you. This is my first step. If you are unable to uphold your end of service I will expect a refund in full. The secretary [name removed] said she would forward my concerns to her supervisor [name removed] and she would phone me back. I am still waiting for that call.

My possible next steps will be to do the following:
-contact DealFind
-write a negative review on my blog, which receives a lot of traffic and I imagine will affect your business... www.momnowwhat.com
-contact the Better Business Bureau and give a negative report
-legal advice with possible action

I am not looking to make enemies. I am just trying to get a service I paid for and to improve your business' service for others in the future. I would not treat anyone the way I have been treated by your company. I have been firm, but I have NOT been rude, lost my temper or used profanity and yet I feel like my concerns are being ignored. What will it take to have my home cleaned and concerns heard? Thank you and I look forward to your response and call."

If you have made it to the end, thanks for reading. I have already contacted DealFind and plan to follow-up this entry with the Better Business Bureau. DealFind's response will determine my next steps, if any. I will keep you posted.

I plan to follow up this extremely negative post with a video of the girls I have been filming and hope to edit this week. As per my Facebook post, Rylyn's scope went well and we get results late next week. Thank you for your support and prayers.

***

Psalm 25:20-21 (NIV)
Guard my life and rescue me; do not let me be put to shame, for I take refuge in you. May integrity and uprightness protect me, because my hope, Lord, is in you.

-I think this says it all!

11 comments:

  1. Update: Phoned Jenny Maids to cancel my next appointments. SOMEONE ANSWERED. I was hung up on for being vocal, not rude. Called back, SOMEONE ANSWERED, pretty sure it was the same person but they used a different name. They are apparently not honouring DealFind vouchers, because DealFind won't pay them...wonder why?

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  2. I just received a full refund from deal find for all my unredeemed vouchers for Jenny Maids. Use the email concern system and let them know you are prepared to take it further to get your refund. Sent a very nice email outlining e difficulties I had experienced with Jenny Maids. Following up with the better business bureau is also a good call... Other prospective "customers" need to be made aware of the challenges in dealing with this company.

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  3. UPDATE: I received DealFind dollars in the full amount of the Jenny Maid vouchers. Though grateful, I was hoping for a refund as I wanted to use the money for cleaning. DealFind's customer service was better, but I requested to speak with someone over the phone and they refused. I just want my concerns heard. I don't plan on yelling. With technology to hide behind, some CS has gone downhill. I have spent my "dollars" because I want to be done with it. I am skeptical the items I have purchased will even arrive after everything. DealFind's BBB rating is not so hot.

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  4. I have yet to hear from Jenny Maids regarding my BBB complaint.

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  5. Thanks for the post! I have been getting a similar response from Jenny Maids with my Groupon vouchers I bought in July and felt I was getting scammed somehow so went on a google search and found this... too late for me. Should have done my homework first. Hope to get a similar response from Groupon and shut down this shady business. Will follow up with BBB too.

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  7. UPDATE: I received my items from DealFind - 3 first aid kits and 5 water bottles. I will not be using their coupon service again though. My BBB complaint for DealFind was considered ineligible due to compensation and my Jenny Maids complaint. I have yet to hear about the BBB complaint with respect to Jenny Maids. On a positive note people are reading this post. I hope more people find it before they make a purchase.

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  8. ugh!! i've read this too late! i was gifted some vouchers from my in-laws and have been saving them for some help i need this christmas season. the vouchers say 'no expiration date' so i thought i'd be ok. my story is much the same as your stories...except i haven't even been able to contact them! the number on the voucher is disconnected, a number online is not in service, and the website i found is no longer valid. looks pretty clear...it's a scam. my father-in-law trusted that a company posted on dealfind would be legitimate. now comes the hassle of following up with dealfind and bbb. as frustrating as it is, when treated like this by companies, we as consumers really need to step up and hold people accountable. not exactly what i feel like doing the week before christmas!!

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  9. Ugh Kathryn! Dealfind was pretty good to work with even if they left me unhappy. It doesn't solve the problem of your home being cleaned when you were hoping without paying out of pocket though. I feel your pain. Dealfind should give you credit...they did me. Jenny Maids never responded to my BBB complaint.

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  10. I had this exact same experience back in 2011, I should have been more vocal about my problems to help other unfortunate customers. Deal Find did give me "credit", but apparently one of the vouchers were cashed in despite Jenny Maids telling me this would be a free cleaning service given how awful a job they did...

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  11. UPDATE: BBB has changed Jenny Maids business rating from and A- to an F! Progress and justice. Thank you everyone.

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